Privacy Policy

1. Introduction

PawwCare ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

2.1 Personal Information

• Account Information: Email address and name (via Firebase Authentication).
• Pet Information: Pet name, species, breed, date of birth, weight, photos, and health conditions.
• Health Data: Weight readings, medications, meal logs, symptoms, lab results, and medical documents you choose to store.

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and unique device identifiers.
• Usage Data: Features used, timestamps, and interaction patterns.
• Error Logs: Crash reports and diagnostic data.

3. How We Use Your Information

• Provide and maintain the PawwCare service.
• Track and analyze your pet's health data.
• Send reminders and notifications for pet care.
• Generate health insights and trends.
• Improve app functionality and user experience.
• Communicate with you about your account.
• Ensure security and prevent fraud.

4. Data Storage and Security

Your data is stored securely using Firebase Authentication for secure sign-in and Cloudflare D1 for encrypted database storage in compliance with industry standards. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Care Team: With caregivers you explicitly invite to your pet's care team.
• Service Providers: With trusted vendors who help us operate the app (Firebase, Cloudflare) under strict confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights.
• With Your Consent: When you explicitly authorize sharing, such as exporting reports to your veterinarian.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal data, export your information, and withdraw consent at any time. To exercise these rights, contact us at support@pawwcare.com.

7. Children's Privacy

PawwCare is not directed to children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at support@pawwcare.com.